# Wyllo: Risk Intelligence for Commerce

> Wyllo is risk intelligence for commerce\. Our platform reads end\-to\-end intent for ecommerce fraud protection, stopping abuse \& chargebacks

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## Pages
- [Home](https://wyllo.ai/)
- [Glossary](https://wyllo.ai/resources/glossary/)
- [Platform](https://wyllo.ai/platform/)
- [Chargeback Protection – Chargeback Guarantee Policy](https://wyllo.ai/resources/chargeback-protection-policy/)
- [Item Not Received \(INR\) Protection Policy](https://wyllo.ai/inr-protection-policy/)

## Posts
- [Delivered Not Received Claims: Sorting Real Theft from Manufactured Refunds](https://wyllo.ai/delivered-not-received-claims/): Delivered not received claims mix real porch piracy with manufactured refunds\. How to verify, resolve, and price each claim on the customer relationship\.
- [Holiday Refund Fraud: When the Gift Story Is the Script](https://wyllo.ai/holiday-refund-fraud/): Holiday refund fraud runs on gift stories: sympathy, urgency, and missing order details that push agents past verification\. How to protect the queue\.
- [Friendly Fraud: What It Is, Why It Happens, and How to Prevent It Before It Hits Your Bottom Line](https://wyllo.ai/how-to-identify-mitigate-friendly-fraud-before-it-hits-your-bottom-line/)
- [False Positives in Fraud Detection: Why Ecommerce Fraud Tools Decline Good Customers and How to Fix It](https://wyllo.ai/why-ecommerce-fraud-prevention-tools-create-false-positives/)
- [Mastercard's Scam Merchant Monitoring Rules Are in Effect: What Mid\-Market Ecommerce Merchants Need to Know Now](https://wyllo.ai/mastercard-scam-merchant-monitoring-mid-market-guide/)

## Customer Stories
- [Caraway](https://wyllo.ai/customer-story/customer-story-caraway-cut-fraud-and-gained-68k-monthly/)
- [Credo Beauty](https://wyllo.ai/customer-story/credo-reduced-reseller-abuse-and-fraud/)
- [Everlane](https://wyllo.ai/customer-story/everlane-reduced-30k-monthly-return-fraud/)
- [WHP Global](https://wyllo.ai/customer-story/whp-global/)
- [Obvi](https://wyllo.ai/customer-story/obvi-increased-revenue-and-reduced-chargebacks/)

## Glossary Terms
- [Website Spoofing](https://wyllo.ai/glossary-term/website-spoofing/)
- [Wardrobing](https://wyllo.ai/glossary-term/wardrobing/)
- [Vishing \(Voice Phishing\)](https://wyllo.ai/glossary-term/vishing-voice-phishing/)
- [Verification Checks](https://wyllo.ai/glossary-term/verification-checks/)
- [Velocity Checks](https://wyllo.ai/glossary-term/velocity-checks/)

## Partners
- [Digital Genius](https://wyllo.ai/partner/digital-genius/)
- [Stay AI](https://wyllo.ai/partner/stay-ai/)
- [Loop Subscriptions](https://wyllo.ai/partner/loop-subscriptions/)
- [UPS](https://wyllo.ai/partner/ups/)
- [WooCommerce](https://wyllo.ai/partner/woocommerce/)

## Platform Products
- [Chargeback Management ](https://wyllo.ai/platform-product/chargeback-management-and-chargeback-protection/)
- [CX Support ](https://wyllo.ai/platform-product/customer-support-for-fraud-and-transaction-disputes/)
- [Claim and Policy Abuse Prevention ](https://wyllo.ai/platform-product/policy-abuse-and-claim-fraud-prevention/)
- [Return Fraud \& Abuse Prevention ](https://wyllo.ai/platform-product/return-fraud-and-refund-abuse-prevention/)
- [Bot and Reseller Detection](https://wyllo.ai/platform-product/bot-reseller-and-fake-account-detection/)

## Podcast
- [The Wildest Customer Fraud Stories From a 9\-Figure Brand](https://wyllo.ai/podcasts/the-wildest-customer-fraud-stories-from-a-9-figure-brand/)
- [Why “The Customer Is Always Right” Is Dead](https://wyllo.ai/podcasts/why-the-customer-is-always-right-is-dead/)
- [The Show for Customer Experience Leaders](https://wyllo.ai/podcasts/the-show-for-customer-experience-leaders/)
- [Why Customer Support Is The New Fraud Battlefield](https://wyllo.ai/podcasts/why-customer-support-is-the-new-fraud-battlefield/)
- [Post\-Purchase Fraud Is Exploding](https://wyllo.ai/podcasts/post-purchase-fraud-is-exploding/)

## Categories
- [Return Fraud \& Abuse](https://wyllo.ai/category/return-fraud-abuse/)
- [Payment Fraud Protection](https://wyllo.ai/category/payment-fraud-protection/)
- [Ecommerce](https://wyllo.ai/category/ecommerce/)
- [Fraud Field Guides](https://wyllo.ai/category/fraud-field-guides/)
- [Fraud Trends](https://wyllo.ai/category/fraud-trends/)

## Tags
- [C](https://wyllo.ai/tag/c/)
- [F](https://wyllo.ai/tag/f/)
- [return fraud](https://wyllo.ai/tag/return-fraud/)
- [P](https://wyllo.ai/tag/p/)
- [B](https://wyllo.ai/tag/b/)

## Glossary Categories
- [Payment Fraud Protection](https://wyllo.ai/glossary-category/payment-fraud-protection/)
- [Unauthorized Access](https://wyllo.ai/glossary-category/unauthorized-access/)
- [Returns](https://wyllo.ai/glossary-category/returns/)
- [Policy Abuse](https://wyllo.ai/glossary-category/policy-abuse/)
- [Chargebacks](https://wyllo.ai/glossary-category/chargebacks/)

## Industries
- [Apparel](https://wyllo.ai/industry/apparel/)
- [Health \& Beauty](https://wyllo.ai/industry/health/)
- [Sports \& Fitness](https://wyllo.ai/industry/sports-fitness/)
- [Home \& Garden](https://wyllo.ai/industry/home-garden/)

## Partner Types
- [eCommerce Platform](https://wyllo.ai/partner-type/ecommerce-platform/)
- [Returns Management](https://wyllo.ai/partner-type/returns-management/)
- [Customer Experience \(CX\)](https://wyllo.ai/partner-type/customer-experience-cx/)
- [Shipping](https://wyllo.ai/partner-type/shipping/)
- [Subscriptions](https://wyllo.ai/partner-type/subscriptions/)

## Platform Products
- [Payment Fraud Protection](https://wyllo.ai/platform-product/payment-fraud-protection/)
- [Chargeback Management](https://wyllo.ai/platform-product/chargeback-management/)
- [Return Fraud and Abuse Prevention](https://wyllo.ai/platform-product/return-fraud-and-abuse-prevention/)
- [Bot and Reseller Detection](https://wyllo.ai/platform-product/bot-and-reseller-detection/)
- [Claim and Policy Abuse Prevention](https://wyllo.ai/platform-product/claim-and-policy-abuse-prevention/)

## Optional
- [Sitemap index](https://wyllo.ai/sitemap_index.xml)