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Claim and Policy Abuse Prevention

Go from “Is this claim fraudulent?” to “What’s the safest customer experience we can offer?”

Wyllo spots risk and intent upstream, so ATO and abuse don’t turn into refunds, claims, disputes, or escalations.

One reliable score

Only Wyllo transforms identity signals, order history, delivery outcomes, return patterns, refund behavior, and AI image manipulation detection for submitted proof into one reliable risk score. 

  • Elegantly address item-not-received, damaged in transit, wrong item received, empty box, refund without return request, and other claims  
  • Review delivery and carrier data, digital proof (photos, videos), and account and identity behavior 
  • Automatically action refunds, replacements, credits, and escalations
  • Route cases dynamically, from instant refunds for low-risk customers, return-required-before-refunds, and store credit instead of cash to lightweight verification or manual review for high-risk behavior.

See Our Accurate Real-Time Fraud Screening for ecommerce in Action

See Our Accurate Real-Time Fraud Screening for ecommerce in Action

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Related Case Studies

  • Apparel

Reduced Return Fraud and Bad Actors

“Orders get checked faster. Good ones ship quicker. Bad actors get flagged before they commit fraud, allowing my team to spend more time unlocking better customer experiences and drive more revenue with the time savings.”
Gypsy Mueller
Digital Operations Manager
Read Olukai Story

The CX Risk Intelligence Platform

Bot and Reseller Detection

Stop bots and unauthorized resellers from exploiting discounts, depleting inventory, and ruining your customer experience.
Learn more

Payment Fraud Protection

AI-powered ecommerce fraud screening, backed by human fraud experts, that maximizes accuracy and flexibility for merchants.
Learn more

Return Fraud and Abuse Prevention

Leverage advanced risk models to spot suspicious behavior, while enabling personalized return policies right-sized to risk.
Learn more

Claim and Policy Abuse Prevention

Wyllo spots risk and intent upstream, so ATO and abuse don’t turn into refunds, claims, disputes, or escalations.
Learn more

CX Support

Wyllo embeds risk scores and next-best actions inside your CX tools—turning every support touchpoint into better risk intelligence. 
Learn more

Chargeback Management

Keep more revenue, and make representment painless and predictable. Wyllo’s AI-driven dispute workflows win more cases with less effort.
Learn more

Install Wyllo

Select your ecommerce platform to start your free two-week trial.​
Wyllo and Shopify
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See Wyllo in Action

Contact the Wyllo team and we’ll be in touch within one business day to schedule your personalized demo.

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Let's find those
bad actors.

Contact the Wyllo team and we’ll review your system together to identify the bad actors.

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“Normally not one to write reviews but absolutely must applaud Wyllo. I switched over from a big name competitor that dropped the ball huge on support. I’ve had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.”
Hak5Shopify Customer
“We can’t say enough wonderful things about the team at NoFraud. They are extremely responsive, knowledgeable, and easy to work with. The peace of mind we get from knowing that they are handling the fraud check process is invaluable. NoFraud’s system consistently delivers accurate order ratings and recommendations.”
Judith LeiberShopify Customer
“5 stars across the board! We switched to NoFraud a year ago and not only did my approval rate increase drastically but pricing was also a lot more competitive. The integration is seamless and literally worked out of the box with zero changes to our current workflow.”
DailySale.comShopify Customer
“The NoFraud app is really easy to install and set up. NoFraud’s analysis has been much more effective than the standard default Shopify fraud analysis. It catches fraud missed by Shopify and passes orders that Shopify said were high risk. Best part is, you can contact NoFraud and speak with someone.”
JDA PerformanceShopify Customer
“HydroMistUSA.com has been using Wyllo Checkout for several months and there have been customer comments about how much simpler the checkout experience is. The backend has a very nice selection of setup options including allowing customer notes, newsletter sign-up, company colors, custom scripting, checkout A-B testing and several other things. On top of all this, the Wyllo support staff are friendly and knowledgeable.”
HydroMistBig Commerce Customer
“NoFraud was so simple I couldn’t believe it would work. It not only works but we don’t have to double check anything. The time saved has this service paying for itself in no time. 0 chargebacks in almost a year now and hundreds if not thousands of labor hours saved. The service and support is great! The best fraud prevention service on the market!”
Big Commerce Customer
“This is some of the best money we have ever spent. Integrating the app was quick and smooth, the support is fantastic and far superior to the service offered by some of their competitors. Our fraudulent orders have dropped by almost 60% since integrating NoFraud as compared to Signifyd and all orders that are charged-back are quickly reimbursed.”
NixPlayAdobe Commerce Customer
“This is some of the best money we have ever spent. Integrating the app was quick and smooth, the support is fantastic and far superior to the service offered by some of their competitors. Our fraudulent orders have dropped by almost 60% since integrating NoFraud as compared to Signifyd and all orders that are charged-back are quickly reimbursed.” “The team at NoFraud are amazing. They have been a strong partner against the fraudsters. Right before we signed up we were hit with several thousand dollars of Mule Fraud. The addition of this app has definitely saved us money. Worth every penny. I would totally recommend them.”
PC MagazineAdobe Commerce Customer
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