Real-time decisions
Wyllo analyzes your returns and flags fraudulent returns requiring manual review, before the refund is processed back to the fraudster.
Protect margins and reduce losses.
Reject fraudulent returns, retain revenue, and eliminate tedious manual investigation. Deter the 2% of customers responsible for 20% of total returns, while giving the 98% the best return experience possible.
Dynamically deliver trust-based experiences.
Safely offer tailored benefits, like instant refunds or waiving return fees, to high-value customers, based on their trust scores.
Reduce customer support tickets and increase joy.
Receive automatic escalations.
Real-time return fraud mitigation
This conversation shows us explaining a pattern by which the customer details, timing of return, and return location indicate a coordinated or repeat return fraud effort.
FTID fraud
A high amount of FTID (manipulating return tracking labels so the package doesn’t arrive, takes a long time to arrive, etc) revealed an error in a policy setup here. By correcting the policy workflow so returns above $300 (instead of the erroneous $30,000) get flagged for additional review before refund, they removed some of the incentive/upside for committing FTID fraud.
See Our Accurate Real-Time Fraud Screening for ecommerce in Action
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