Customer XO Channel Videos and Shorts
April 17, 2026
We Watched a Sneaker Drop Turn Into Chaos in Real Time
Bots beat your best customers to every drop. P.J. Worsfold on the war rooms of high-heat releases—and what agentic shopping changes next.
April 3, 2026
Post-Purchase Fraud Is Exploding
“Never received”—until you see them wearing it on Instagram. Monday Swimwear’s CX lead on the post-purchase fraud exploding right now.
March 20, 2026
Why Customer Support Is The New Fraud Battlefield
Triangulation scams, fake invoices, and refund abuse. Nathan James’s CX lead on catching post-purchase fraud before it eats your margin.
Season 1 Trailer
The Show for Customer Experience Leaders
Hosted by Jordan Shamir and Alex Shamir, each episode explores how customer experience and fraud strategy shape the financial health of modern ecommerce brands.
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