Customer XO Channel Videos and Shorts
May 15, 2026
The Wildest Customer Fraud Stories From a 9-Figure Brand
Caraway Home’s CX leaders Nancy and Ashley Harris to expose the wildest real world fraud stories from the frontlines of customer experience.
May 1, 2026
Why “The Customer Is Always Right” Is Dead
Maggie Kwasnica, Manager of CX at Bogg Bag, unpacks the wildest real-world fraud attempts — from fake returns and “empty box” claims to customers threatening the FBI over refunds.
July 7, 2026
Your Data Silos Are the Real Fraud Engine
Real fraud and CX stories from the ecommerce frontline, and how top teams turn risk into smarter, faster decisions
April 17, 2026
We Watched a Sneaker Drop Turn Into Chaos in Real Time
Bots beat your best customers to every drop. P.J. Worsfold on the war rooms of high-heat releases—and what agentic shopping changes next.
April 3, 2026
Post-Purchase Fraud Is Exploding
“Never received”— until you see them wearing it on Instagram. Monday Swimwear’s CX lead on the post-purchase fraud exploding right now.
March 20, 2026
Why Customer Support Is The New Fraud Battlefield
Triangulation scams, fake invoices, and refund abuse. Nathan James’s CX lead on catching post-purchase fraud before it eats your margin.
Season 1 Trailer
The Show for Customer Experience Leaders
Hosted by Jordan Shamir and Alex Shamir, each episode explores how customer experience and fraud strategy shape the financial health of modern ecommerce brands.
[youtube-feed feed=1]
