The Wildest Customer Fraud Stories From a 9-Figure Brand
Fraud-proof your e-commerce brand before the next scammer strikes. In this episode, hosts Jordan and Alex Shamir sit down with Caraway Home’s CX leaders Nancy and Ashley Harris to expose the wildest real world fraud stories from the frontlines of customer experience, and the sharp tactics that stopped them cold. If you run an ecommerce brand, this conversation is the insider playbook you didn’t know you needed.
From fake receipts traced back to automated bots, to Photoshopped broken glass and elaborate sob stories designed to game return policies, Nancy and Ashley pull back the curtain on how fraudsters are getting smarter. And how smart CX teams are fighting back. Jordan, Alex, and the Caraway team break down why Amazon has reshaped consumer entitlement, why the BBB is basically a glorified Reddit thread, and how a simple phone call exposes 90% of bad actors instantly.
What you’ll learn:
- How to spot fake retailer receipts and edited proof-of-purchase images before processing a claim
- Why overly elaborate customer stories are your biggest red flag — and how to respond without liability
- The phone-call method that makes fraudsters disappear immediately
- How to set a firm, non-negotiable response policy that stops repeat offenders in their tracks
- Why AI is the future of fraud deflection — and how to start routing bad actors away from your human team now
Don’t risk your brand’s margin and team morale to sophisticated scammers who are evolving faster than your policies. Learn how to build a fraud-resilient CX operation by tuning in now.
